Legal
Terms &
conditions
Last updated: 21 September 2026
The short version
Quotes are fixed for 30 days and changes are agreed in writing.
Deposits book your date; stage payments follow finished work.
Plants carry a 12-month guarantee when the care plan is followed.
Questions about these terms?
These terms apply to all quotes, designs and work provided by AgriWay to you, the client. By accepting a quote or booking a visit, you agree to these terms. They do not affect your statutory rights.
1. Site visits and consultations
Initial consultations and site visits are free and carry no obligation. If you need to cancel or move a visit, please give us at least 24 hours’ notice so we can offer the slot to someone else.
2. Quotes
Quotes are written, itemised and valid for 30 days from the date issued. The quoted price is fixed for the work described. It does not cover work outside the agreed scope, or conditions that could not reasonably be seen at the survey, such as buried rubble, hidden services or unstable ground.
8. Access and your responsibilities
Please give us clear access to the garden, a water supply and an electricity supply where needed, and tell us about any underground services, boundary disputes, protected trees or planning restrictions you know of.
9. Guarantees
Our workmanship on hard landscaping is guaranteed for 10 years. Plants we supply and plant are guaranteed for 12 months, provided the care schedule we give you is followed. Guarantees do not cover damage from extreme weather, pests, animals, neglect or alterations by others.
10. Liability and insurance
We hold public liability and employer’s liability insurance, with certificates available on request. We take reasonable care of your property, but are not responsible for damage to unmarked underground services that you did not tell us about.
11. Complaints
If you are unhappy with any part of our work, tell your project lead or email hello@fernwood.com. We will respond within 5 working days and aim to put things right quickly.
12. Governing law
These terms are governed by the laws of the state in which the work is carried out. We may update these terms from time to time; the version in force when you accept your quote applies to your project.